Frequently asked questions
We serve Ultra Cat, a high quality dry food available from veterinarians and vet shops. If you prefer a different diet or if your cat is on a prescription diet supplied by the vet, then we would ask you to provide this food.
Bedding is available at the cattery, but a small clean (but not freshly laundered) bed, blanket or something similar that your cat uses will help them settle in more quickly as it will have their familiar scent on it. You are also welcome to bring along any favourite toys.
Yes, we are well practised in giving tablets and medicines. Being on the premises of a Vet provides peace of mind in knowing that your cat’s health will be in good hands.
Certainly. Insulin injections can be administered by the Vet on the premises. No extra charge is made for this service as we have no wish to profit from your cat’s illness.
Yes, we are open for boarding throughout the year. We are however closed for deliveries and collections on Sundays and Public Holidays. There are also special occasions when we may need to adjust our opening hours, for example Christmas Eve and New Year’s Eve. We will, of course, discuss any changes with customers when they are making bookings.
As we are located on the premises of a well-known animal clinic in Queenswood, we make use of our Vet on site.
Yes. For the health and safety of your cat and all the other guests, we insist that residents are vaccinated. We will ask to see up-to-date certificates each time you bring your cat to board with us, so please remember to bring them with you. For obvious reasons we have to reserve the right to refuse to board any cat which is suffering from, or appears to be suffering from, a contagious disease.
Yes. ALL cats staying at the cattery should have been given flea treatment. Please note that, following discussions with local veterinary surgeons, we no longer recognize non-prescription products purchased from either the supermarkets, chemists or Internet as effective flea treatment. Please seek advice from your veterinary surgery for a suitable, prescription product. Should we find fleas on your cat, your cat will receive treatment, and it will be for your account.
Yes, we can collect your cat and return her/him to you at the end of the stay. We do have to make a small charge to cover our transport costs.

